At Dr. Med Pharmacy, we believe purchasing healthcare products online should be convenient, clear, and responsible.
Our store offers a growing selection of healthcare products that may include:
- Over-the-counter medicines
- Prescription medicines
- Vitamins and food supplements
- Personal-care products
- Medical devices
- Wellness and healthcare essentials
Product availability may vary from time to time.
For prescription medicines, convenience does not replace proper pharmacy controls. Prescription products require a valid prescription and pharmacist approval before they can be purchased.
Our PurposeOur purpose is simple:
To make trusted pharmacy and healthcare products easier to access through a convenient digital experience while supporting responsible medicine use and proper prescription handling.
We continue to develop Dr. Med Pharmacy around three priorities: convenience, responsible pharmacy service, and customer care.
Customers should be able to find what they need, understand the requirements for their order, securely complete their transaction, and receive support when assistance is needed.
Responsible Prescription ServicePrescription medicines require additional safeguards.
Customers who wish to purchase a prescription medicine must sign in to their Dr. Med Pharmacy account and submit a valid prescription for pharmacist review.
A prescription may be uploaded through the applicable prescription product or through our dedicated Upload Prescription service.
The customer selects the prescription medicine or medicines that require approval and submits the prescription for review.
Depending on the pharmacist's review, a prescription request may be:
Under Review — the prescription has been received and is being reviewed.
Approved — the applicable prescription medicine has been approved for purchase.
Partially Approved — only some of the medicines included in the request have been approved.
Needs Clarification — additional or updated information is required before a decision can be made.
Rejected — the submitted prescription cannot be approved for the requested medicine in its current form.
If clarification is required or a submission is rejected, the customer may provide the requested information or submit an updated valid prescription for another review.
Prescription medicines cannot be purchased until the required pharmacist approval has been obtained.
Convenient Online ShoppingDr. Med Pharmacy is designed to make healthcare shopping easier from product discovery through delivery.
Customers can browse products, search by category, review product information, add eligible products to their cart, apply available discounts or promotions, select available payment options, and complete their order online.
Our checkout supports secure online payment options, while other payment methods may be made available depending on the current checkout configuration and order eligibility.
Customers can also use our Track Order service to check available order-status information.
Your Dr. Med Pharmacy AccountCustomers may create a Dr. Med Pharmacy Customer Portal account to manage important parts of their pharmacy experience in one place.
Depending on the service being used, the Customer Portal allows customers to manage or access information relating to:
- Orders
- Delivery addresses
- Prescriptions
- Account and profile information
- Senior Citizen or PWD verification
- Customer support
- Checkout-related details
An account is particularly important for prescription purchases because prescription submissions and pharmacist approvals must be securely associated with the appropriate customer.
Eligible non-prescription purchases may also be available through guest checkout where permitted by the website.
Senior Citizen and PWD SupportDr. Med Pharmacy supports eligible Senior Citizens and Persons with Disabilities in accessing applicable statutory benefits on qualifying purchases.
Customers requesting these benefits may submit their Senior Citizen or PWD verification information through their account.
Submitted documents are reviewed before applicable Senior Citizen or PWD benefits are applied during checkout.
Discounts, VAT exemptions, eligibility requirements, and qualifying products remain subject to applicable Philippine laws and regulations.
Delivery Across the PhilippinesDr. Med Pharmacy provides delivery to supported addresses within the Philippines.
Shipping fees, available delivery options, free-shipping promotions, and estimated delivery times are presented according to the customer's delivery location and the conditions applicable to the particular order.
Customers can review their order information during checkout and use our order-tracking services after placing an order.
Delivery availability and transit times may vary for remote, island, or difficult-to-service locations.
Product Quality and Responsible Pharmacy ServiceWe are committed to maintaining a trustworthy pharmacy shopping experience.
Our priorities include:
- Product authenticity
- Clear and useful product information
- Responsible handling of prescription medicines
- Pharmacist review where required
- Appropriate handling of customer and prescription information
- Secure online transactions
- Reliable order processing
- Responsive customer assistance
Products and information available through Dr. Med Pharmacy are not intended to replace professional medical diagnosis or treatment.
Customers should always use medicines as directed and consult an appropriate licensed healthcare provider when medical advice, diagnosis, or treatment is required.
Privacy and SecurityHealthcare transactions can involve sensitive personal information, particularly when prescriptions or Senior Citizen/PWD identification documents are submitted.
Dr. Med Pharmacy takes the privacy of this information seriously.
Prescription files, verification documents, account information, and customer data are handled in accordance with our Privacy Policy and applicable Philippine data-privacy requirements.
Access to sensitive information is restricted to authorized personnel where access is necessary to perform the relevant pharmacy, verification, customer-service, operational, security, or compliance function.
For complete information about how we collect, use, retain, and protect personal data, please review our Privacy Policy.
Customer CareHealthcare purchases sometimes require more assistance than an ordinary online transaction.
Our customer-support channels are available for concerns relating to:
- Products
- Orders and deliveries
- Prescription orders
- Senior Citizen and PWD discounts
- Payments
- Returns and refunds
- Logistics
- Account concerns
- General customer assistance
Customers may contact us through our Contact Us page or available Customer Portal support options.
Customer Support Email:
support@drmedpharmacy.store
Our official support address in the repository is indeed support@drmedpharmacy.store, so this is the address I recommend using consistently rather than the older Gmail addresses that appeared in previous documents.
Our Distributor NetworkDr. Med Pharmacy also welcomes inquiries from businesses and individuals interested in becoming distribution partners.
Our distributor program is intended to help expand access to quality health, pharmacy, and wellness products in Filipino communities.
Interested partners may submit a Distributor Inquiry through our Contact Us page for further assistance.
Our Commitment to YouAs Dr. Med Pharmacy continues to grow, our commitment is to build a pharmacy experience that combines the accessibility of online shopping with the responsibility expected when dealing with medicines and healthcare products.
We are committed to improving our platform, strengthening our services, expanding our product selection, and making it easier for customers to manage their healthcare purchases online.
Safe. Trusted. Delivered.
Dr. Med Pharmacy
Your Online Pharmacy
For questions or assistance, visit our Contact Us page or email support@drmedpharmacy.store.