Effective Date: September 4, 2026
Last Updated: September 4, 2026
Dr. Med Pharmacy (“Dr. Med Pharmacy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you use the Dr. Med Pharmacy website, Customer Portal, prescription services, checkout, support channels, and other related online services.
We process personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, applicable issuances of the National Privacy Commission, and other applicable Philippine laws.
1. Scope and ConsentBy using Dr. Med Pharmacy's services, you acknowledge that you have read this Privacy Policy.
Not all processing of personal data is based solely on consent. Depending on the circumstances, we may process information when necessary to provide a service or fulfill an order, comply with a legal or regulatory obligation, protect legitimate interests, or for another lawful basis recognized under applicable law.
Where consent is required, particularly for certain sensitive personal information or optional marketing communications, we will request it separately where appropriate.
You may withdraw consent where processing is based on consent, subject to applicable legal, contractual, pharmacy, accounting, or regulatory obligations.
2. Personal Data We CollectDepending on how you use Dr. Med Pharmacy, we may collect the following categories of information.
Account and Contact Information
This may include:
- First name and last name
- Email address
- Mobile number
- Account and authentication information
- Communication preferences
- Marketing consent preferences
Delivery and Address Information
This may include:
- Delivery address
- Province or area
- City or municipality
- Barangay
- Other address information necessary to fulfill an order
Order and Transaction Information
This may include:
- Products ordered
- Quantities and prices
- Discounts and promotions
- VAT and tax information
- Shipping charges
- Order status
- Delivery information
- Payment method
- Payment status
- Transaction or payment-provider references
When online payment services are used, payment credentials such as card, bank, or e-wallet information may be processed directly by the applicable payment service provider. Dr. Med Pharmacy may receive transaction information necessary to identify, confirm, reconcile, or support the payment.
Prescription Information
When you request approval to purchase prescription medicines, we may collect information including:
- Prescription image or PDF
- Patient information appearing on the prescription
- Prescriber's name
- Prescriber's license number
- Prescription date
- Other information appearing on the prescription
- Prescription medicines selected for review
- Prescription review status
- Clarification or review information relating to the submission
Prescription and health-related information may constitute sensitive personal information and is handled accordingly.
Senior Citizen and PWD Verification Information
If you request Senior Citizen or PWD benefits, we may collect:
- Benefit type
- Senior Citizen or PWD identification image
- Identification number, when provided
- Supporting notes or information
- Verification status and review information
Government-issued identification and eligibility information may constitute sensitive personal information.
Customer Support and Communications
When you contact us, we may collect:
- Your name and contact details
- Order or prescription references
- Inquiry or complaint category
- Messages and information you provide
- Support ticket history
- Information necessary to investigate and resolve your concern
Live customer support chat on the storefront may be provided through a third-party live-chat provider (currently Tawk.to). When you use live chat, that provider may process contact and session information needed to deliver support — such as your name, email (when available), and chat messages — under their own systems and policies. Dr. Med stores limited operational support metadata for staff follow-up; full chat transcripts remain with the live-chat provider.
Marketing Preferences
If you voluntarily choose to receive offers, pharmacy updates, promotions, or wellness information, we may record your marketing preference and contact information.
Marketing consent is optional and is separate from communications necessary to process your account, prescription, payment, order, support request, or delivery.
Technical and Usage Information
When you use our online services, certain technical information may be generated, such as:
- Internet Protocol (IP) address
- Browser or device information
- Session identifiers
- Login and security information
- Date and time of access
- Website activity necessary for security, troubleshooting, or service operation
- Cookies, local storage, or session storage necessary for website functionality
We do not require customers to provide a general medical history merely to use the online store. Health-related information may, however, be contained in prescription documents or other information voluntarily provided to us where relevant to a pharmacy service or customer concern.
3. How We Collect Personal DataWe may collect personal data:
- Directly from you when you register, place an order, upload a prescription, submit Senior/PWD verification, contact support, or otherwise use our services
- Automatically through necessary website and security technologies
- From payment service providers when they send payment confirmations or transaction updates
- From delivery or logistics providers where necessary to fulfill or investigate an order
- From other service providers where necessary to operate our services or comply with law
We do not obtain customer information from social-media sign-in services unless such a feature is specifically made available and used.
4. How We Use Personal DataWe may process your personal data to:
- Create and manage your Customer Portal account
- Authenticate your account and protect it against unauthorized access
- Maintain saved addresses and account preferences
- Process and fulfill orders
- Calculate applicable shipping, VAT, promotions, and discounts
- Process and confirm payments
- Review prescriptions and determine whether applicable prescription medicines may be purchased
- Support the lawful dispensing of prescription medicines
- Verify Senior Citizen and PWD eligibility and apply qualifying statutory benefits
- Communicate order, prescription, payment, account, and delivery updates
- Provide customer support
- Investigate complaints, cancellations, returns, refunds, payment concerns, and delivery concerns
- Detect, prevent, investigate, and respond to fraud, abuse, security incidents, or unauthorized activity
- Maintain appropriate transaction, pharmacy, accounting, audit, and compliance records
- Meet legal, regulatory, safety, and reporting obligations
- Improve reliability, security, and operation of our services
- Send optional marketing, promotional, or wellness communications where you have chosen to receive them or where otherwise permitted by law
We will not use sensitive personal information for unrelated advertising purposes without an appropriate lawful basis.
5. Prescription and Sensitive InformationPrescription files, health-related information, Senior Citizen/PWD identification documents, and similar sensitive records are handled with additional access restrictions.
Such information may be accessed by authorized personnel only where reasonably necessary for purposes such as:
- Prescription review
- Dispensing and pharmacy operations
- Senior Citizen or PWD verification
- Order fulfillment
- Customer support
- Fraud prevention
- Legal or regulatory compliance
A prescription upload does not constitute consent for unrestricted use of health information.
6. Cookies and Browser StorageDr. Med Pharmacy may use essential cookies and similar browser technologies necessary to operate the website and Customer Portal.
These technologies may be used to:
- Maintain secure login sessions
- Preserve necessary website state
- Protect accounts and forms
- Maintain checkout functionality
- Prevent abuse
- Support account verification
- Remember necessary preferences
Some features may also use local storage or session storage in your browser.
Disabling essential browser technologies may prevent certain functions, such as account login or checkout, from operating properly.
If optional analytics, advertising, or other non-essential tracking technologies are introduced, Dr. Med Pharmacy will provide appropriate notice or consent controls where required by applicable law.
7. Marketing CommunicationsReceiving promotional communications is optional.
Where you have opted in, we may send information concerning:
- New products
- Promotions and special offers
- Pharmacy announcements
- Wellness information
- Other Dr. Med Pharmacy updates
You may withdraw your marketing consent or unsubscribe from optional marketing communications.
Withdrawing from marketing does not stop essential transactional or service communications concerning your account, prescription, payment, order, support case, or delivery.
8. How We Share Personal DataWe do not sell personal data to marketers or unrelated third parties.
We may disclose personal data only where reasonably necessary to:
- Authorized Dr. Med Pharmacy staff and pharmacists
- Payment service providers
- Delivery and logistics providers
- Hosting, database, authentication, email, security, and technology service providers
- Professional advisers where necessary
- Government agencies, regulators, courts, law-enforcement authorities, or other authorized entities when disclosure is required or permitted by law
- Other parties where necessary to protect customers, Dr. Med Pharmacy, or the public from fraud, abuse, illegal activity, or serious safety risks
Service providers receiving personal data are expected to process information only for authorized purposes and with appropriate safeguards.
9. Cross-Border ProcessingSome technology or service providers may operate infrastructure outside the Philippines.
Where personal data is transferred or processed outside the Philippines, we will take reasonable measures to require protection consistent with applicable Philippine data-privacy requirements.
10. Data SecurityDr. Med Pharmacy implements reasonable organizational and technical safeguards designed to protect personal data from unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the information involved, safeguards may include:
- Access controls
- Role-based staff permissions
- Private storage for sensitive uploaded documents
- Authentication controls
- System and security monitoring
- Restricted access to prescription and identification records
- Appropriate technical and organizational security measures
No internet-connected system can be guaranteed to be completely secure. Customers should also protect their account credentials and immediately report suspected unauthorized use.
11. Data RetentionWe retain personal data only for as long as reasonably necessary for the purposes for which it was collected and for any period required or permitted by applicable law.
Retention may depend on the type of information and may take into account:
- Active account requirements
- Order and transaction records
- Pharmacy and prescription-record requirements
- Tax and accounting obligations
- Consumer complaints and disputes
- Fraud prevention
- Regulatory obligations
- Legal claims
- Safety and compliance requirements
When information is no longer required, we will take reasonable steps to delete, anonymize, securely dispose of, or otherwise handle it in accordance with applicable requirements.
A request to delete an account or personal data may therefore not result in immediate deletion of information that Dr. Med Pharmacy is legally required or otherwise lawfully permitted to retain.
12. Your Data Privacy RightsSubject to the Data Privacy Act and applicable limitations, you may have the right to:
- Be informed about the processing of your personal data
- Access personal data relating to you
- Request correction of inaccurate or incomplete information
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request erasure or blocking where legally applicable
- Exercise applicable data-portability rights
- File a complaint with the National Privacy Commission
- Seek damages where provided by law
We may need to verify your identity before acting on a privacy request.
Some rights may be limited where continued processing or retention is required by law, regulation, contractual necessity, legal claims, pharmacy obligations, or other lawful grounds.
13. Children's and Minors' DataDr. Med Pharmacy's Customer Portal and purchasing services are intended primarily for adults capable of entering into transactions.
A person under 18 should use our services only with the involvement or authorization of a parent or legal guardian where required.
Where personal or health information concerning a minor is submitted for a legitimate pharmacy purpose, it will be processed only as necessary for the applicable service and in accordance with applicable law.
14. Personal Data BreachesDr. Med Pharmacy maintains procedures for assessing and responding to security incidents involving personal data.
Where a personal data breach meets the legal requirements for mandatory notification, we will notify the National Privacy Commission and affected data subjects within the period required by applicable law and regulations.
Notifications may contain information regarding the nature of the incident, information potentially affected, actions taken, and steps customers may take to reduce potential harm.
15. Third-Party Websites and ServicesOur services may contain links or integrations involving third parties, such as payment processors, couriers, or other service providers.
Their websites and services may be governed by their own privacy policies.
Dr. Med Pharmacy is not responsible for independent third-party websites that are outside our control, although our own handling and disclosure of personal data remains subject to applicable law.
16. Updates to This Privacy PolicyWe may update this Privacy Policy when our services, practices, technology, or legal obligations change.
The latest version will be published on the Dr. Med Pharmacy website with an updated date.
Material changes will be communicated where required by law.
17. Privacy Questions and RequestsFor questions about this Privacy Policy, requests concerning your personal data, or privacy-related complaints, please contact:
Dr. Med Pharmacy
Email: support@drmedpharmacy.store
You may also use the Contact Us page or your available Customer Portal support options.
You retain the right to seek assistance from or file an appropriate complaint with the National Privacy Commission.